party city return policy

Art Scpae

2 min read

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27-10-2024

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Party City Return Policy: Everything You Need to Know

Planning a party can be exciting, but sometimes things don't go as planned. Whether you ordered the wrong size costume, bought too much confetti, or simply changed your mind, knowing Party City's return policy is essential. This guide will break down everything you need to know about returning items to Party City, including:

Party City's Return Policy

Party City accepts returns of most items within 90 days of the purchase date, as long as they are in new condition with original packaging. There are a few exceptions, which we'll cover below.

What can you return?

• Most party supplies and costumes: This includes decorations, tableware, balloons, favors, and costumes.
• Gift cards: These are refundable within 90 days of purchase.
• Online orders: Returns can be made in-store or online.

What can't you return?

• Customized items: Items personalized with names or logos cannot be returned.
• Food and beverages: Candy, snacks, and drinks are non-returnable.
• Opened balloons: Party City does not accept returns on helium-filled or opened balloons.
• Clearance items: These are sold as-is and cannot be returned.
• Damaged or used items: Items must be in new condition and unused.

How to Return Items to Party City

In-Store Returns:

• Bring your receipt or order confirmation. This is necessary for proof of purchase.
• Return the item in its original packaging. The item must be in new and unused condition.
• Go to the customer service desk. They will process your return and issue a refund.

Online Returns:

• Initiate a return request online. You can do this through your account or by contacting customer service.
• Pack the item securely. Make sure to include the original packaging and any accessories.
• Ship the item back to Party City. You will be responsible for shipping costs unless the item is defective.
• You will receive a refund to your original payment method.

Refunds:

• Refunds are issued to the original payment method used for the purchase.
• Refunds may take 5-10 business days to process.
• Depending on your card issuer, it may take additional time for the funds to appear in your account.

Party City Return Policy Tips

• Check the return policy before you buy: This ensures you understand the terms and conditions.
• Keep your receipt: You will need it for proof of purchase.
• Return items promptly: The longer you wait, the less likely you are to be eligible for a refund.
• Inspect items carefully before leaving the store: This can help you avoid unwanted returns.
• Contact customer service if you have questions: They can help you understand the return policy and process.

Understanding Party City's return policy can help you plan your next party with confidence. By following these guidelines, you can easily return any unwanted or incorrect items and get a refund!